You can easily reset your cPanel password via your Customer Area. To change your cPanel password:
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Log in to your Customer Area: https://my.thehostlayer.com/clientarea.php
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Click Your Services, located in the Your Services section
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To the right of the service/product in question click View Details
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Click the Change Password tab
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Type in your new password in the two ensuing blanks and click Save Changes
You can sign in to your cPanel from the first tab, Information, which has a Go to cPanel Login Page button at the bottom.